Restaurant Manager (English Arabic Speaking)

Contacts:
  • Company Name:Kitopi
  • Employment Type:Full Time
  • Monthly Salary:Unspecified
  • Minimum Work Experience:2-5 Years
  • Minimum Education Level:Bachelors Degree
  • Listed By:Employer
  • Company Size:11-50 Employees
  • Career Level:Mid-level

Responsibilities
– Coordinate daily Front of the House and Back of the House restaurant operations
– Deliver superior service and maximize customer satisfaction
– Respond efficiently and accurately to customer complaints
– Regularly review product quality and research new vendors
– Organize and supervise shifts
– Appraise staff performance and provide feedback to improve productivity
– Estimate future needs for goods, kitchen utensils and cleaning products
– Ensure compliance with sanitation and safety regulations
– Manage restaurant’s good image and suggest ways to improve it
– Control operational costs and identify measures to cut waste
– Create detailed reports on weekly, monthly and annual revenues and expenses
– Promote the brand in the local community through word-of-mouth and restaurant events
– Recommend ways to reach a broader audience (e.g. discounts and social media ads)
– Train new and current employees on proper customer service practices
– Implement policies and protocols that will maintain future restaurant operations

Requirements
– Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
– Proven customer service experience as a manager
– Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers.
– Familiarity with restaurant management software
– Strong leadership, motivational and people skills
Acute financial management skills
– BSc degree in Business Administration; hospitality management or culinary schooling is a plus

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