Customer Care Professional

Contacts:
  • Employment Type:Full Time
  • Monthly Salary:4,000 – 5,999 AED
  • Benefits:health insurance included, performance based bonus
  • Minimum Work Experience:2-5 Years
  • Minimum Education Level:N/A
  • Listed By:Employer
  • Company Size:51-200 Employees
  • Career Level:Mid-level

Helpling is an online marketplace that connects cleaning service providers with customers launched in 2015 in Dubai, and we are looking for a passionate and capable Customer Care Agent to support our business operations.

Responsibilities
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• Handling complaints by quickly providing efficient solutions even in high-pressure situations and settle them in coordination with our suppliers
• Follow up with new customers and engage them to book again
• Communicate with customers via telephone and email
• Coordinate with the service providers to constantly improve our service quality
• Connect our customer with the ideal cleaner and ensure satisfaction on both sides
Requirements
• Minimum 3 years experience in a professional call-centre
• Strong written and verbal communication skills
• Passion for contact with the customer & providing solutions
• Pleasant telephone manner
• Highly motivated and service-oriented person and your way of working is characterized by a high degree of reliability and organizational skills
• Sales experience
• Arabic is a plus

What we offer
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Helpling is one of the most exciting start-ups in Dubai with a disruptive product and well backed by investors of international renown.
You will be working as a team contributing and enhancing your own skills and enthusiasm as an individual.
We support your personal and professional development with challenging projects.

To Apply this job, attach your CV here and Send.

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